FAQs
When will my order arrive?
We know your pets are waiting! Our total delivery time is typically 4 to 6 business days. This includes 1–2 business days for handling and 3–4 business days for transit via Royal Mail. Please note that we do not process or ship orders on Sundays or Public Holidays.
How much does shipping cost?
We keep it simple: Standard Shipping is a flat rate of £4.99 GBP for all orders. This ensures your pet supplies are handled with care and delivered reliably via Royal Mail.
What is your return policy?
We offer a 30-day return window from the date of delivery. To maintain pet health and hygiene standards, items must be unused, in their original condition, and in their original packaging.
I received a damaged or incorrect item. What should I do?
We are so sorry for the mix-up! If an item is defective or you received the wrong product, contact us at support@akpetsupplies.shop with a photo or video of the issue. We will provide a pre-paid return label and issue a full refund or exchange at no extra cost to you.
Can I change my delivery address or cancel my order?
Yes, but you must act fast! You can cancel or request an address change within 24 hours of placing your order. Once an item is dispatched or in transit with Royal Mail, we cannot make any further changes. For the fastest response, please call us at +44 192 576 5393.
What payment methods do you accept?
To ensure the highest level of security for our customers, we exclusively accept PayPal. This allows you to pay using your PayPal balance, linked bank account, or credit cards through a trusted, encrypted gateway.
How can I contact customer support?
We are here for you! You can reach us by phone at +44 192 576 5393 or via email at support@akpetsupplies.shop. We typically respond to emails within 6 to 18 hours during our working days.